The Virtual Inspection Report is a guided video tour to give owners an update on the condition of their investment property. The Virtual Inspection Report is performed on a quarterly basis, in line with our standard property condition reporting.

Each video report will typically contain:

  • Insight into tenant behaviour and satisfaction
  • Comments on general cleanliness and condition of the property
  • Highlights of any repairs or maintenance performed over the previous period
  • Update on any items that may require attention in the coming period

We may also use the Virtual Inspection Report to communicate suggestions to increase the value of your investment property, or improve tenant satisfaction and retention.

“Ultimately, this service is designed to provide peace of mind, and confidence that your investment property is in safe hands.”

Sample Virtual Inspection Report


How to view your video

Each video is uploaded to YouTube, and shared only with the owner(s) (see privacy section below for more information). You will receive an email (example) to notify you that your Virtual Inspection Report is available.

Simply click on the picture in the middle, and your video will open in YouTube.

TIP: If you can’t find the email in your inbox, then it may have ended up in the SPAM or junk folder. You may need to add to your contacts to prevent this from recurring.

With respect to privacy

Each video is uploaded as a private video, which means the video is not listed in the YouTube public directory, and can only be viewed by named individuals. Due to the privacy settings, this also means that recipients cannot simply forward the email or link to others to view the video.

For more information on YouTube’s privacy settings, click here.

TIP: If you want to share the video with someone else, then please contact us and we’ll be happy to update the sharing settings on your behalf.

Written inspection reports

A written report is still produced for each inspection, and available via your Owner’s Portal. For more information on how to use the Owner’s Portal, contact us on the number below.

For more information on the Virtual Inspection Report, or any other property matters, please don’t hesitate to give us a call on 02 8850 5050.